Refund Policy

If the service fails you, you don't pay for the broken part. Cancel anytime before renewal and owe nothing further.

Full refund, no questions — email [email protected]. One time per account; we are not a subscription-hopping venue.

• Service down > 24 hours continuously (planned maintenance excluded, announced 24h ahead): pro-rata credit or refund for the downtime day, your choice.
• Billing errors (charged twice, wrong plan price, coupon honoured then revoked): corrected and refunded within 5 business days.
• We terminate your account for a breach by you: no refund for the remainder of the cycle except where consumer law requires one.
• We terminate for convenience or end-of-cohort: full pro-rata refund of the unused period.

Quota you used and liked, model outputs you disagree with, and requests you rate-limited yourself with (429 responses are quota, not outages). Inference is probabilistic — "the answer was bad" is not a defect in the pipe. If a systemic issue caused it, see down > 24h above.

Back to the original payment method within 10 business days of approval (UPI/card rails decide the exact speed). Free-trial data and keys are deactivated on refund; the account stays for reading your dashboard.

Nothing in this policy limits your rights under the Consumer Protection Act (India), the EU consumer acquis, or any other non-waivable regime. Where this policy is stricter than your local law, this policy applies.